Frequently Asked Questions

To help you learn more about how the First Choice SMS program works, we have put together a series of questions and answers covering a wide range of topics. If you have additional questions that are not listed here, either give us a call or send an email. We will be sure to answer your individual question, helping you make an informed decision to make First Choice SMS your choice for SMS text marketing campaigns.

Unlike other programs where you need to commit to different tier levels in terms of a monthly price to get a higher volume of texts, we have just one monthly fee - $6.95, billed monthly where you can cancel at any time. This fee includes one toll-free phone number, plus the $1.50 monthly campaign fee that we pay to The Campaign Registry (TCR). Additional numbers, including toll-free phone numbers, are billed at $5 per month per number. Along with your monthly platform fee, you would purchase a credit package to cover your messaging campaigns. Credits range from 3 cents to 6 cents each, based on the quantity purchased. Unused credits never expire as long as you continue using our platform.

Yes! To protect the security and privacy of communications between you and your customers, you receive your own dedicated local 10 digit SMS number. Some providers use shared numbers, where other businesses can be using the same phone number to text their customers. All is fine and good unless more than one business messages the same user before that person has a chance to respond. In that case, their response can potentially be sent to some other company.
We provide you with the option to use a standard area code based 10 digit number, or a toll-free number. Depending on your planned message volume, you may want to look at either additional 10DLC numbers or also obtain additional toll-free numbers, which allows for a faster delivery of text messages. There are different types of registration requirements for using standard phone numbers and toll-free numbers for business texting. More on that in a separate question. There are also 5 and 6 digit short codes that larger businesses use for SMS, but these types of numbers come with large monthly fees that can easily exceed $1,500 per month.

Our platform is for US-based businesses only, and messaging pricing is based on only sending SMS text messages to US-based subscribers. If you have a reason for wanting to market to those outside of the US, please contact us for any additional registration and/or compliance requirements.

First Choice SMS should be your choice if you are looking for an inexpensive way to get started in SMS text message marketing. We provide you with an easy-to-use administration console (platform) that uses the major nationwide message carriers to deliver your text messages to your subscribers, regardless of which phone network they are on. Our platform provides you with many features and benefits that will make it easy for you to keep in contact with your subscribers as you market your business.

We also offer you a low monthly platform fee, and the ability to purchase messaging credits for as low as three cents each. We also are here to actually help you obtain subscribers and keep them engaged with your business by providing useful tools and suggestions for creating online and offline opt-in forms and materials, along with offering additional support if needed to create print materials and digital images. You can also receive our monthly newsletter, which will help keep you updated on both any changes in messaging regulations, along with useful ideas to market to your customers.

While it is true that you have many choices when it comes to SMS text marketing, many of them come with higher monthly fees, and credits that don’t roll over. With First Choice SMS, you get a very low monthly fee, and your credits never expire as long as you keep using our service. We use the exact same national/international SMS providers that the other companies use, so your text messages will be delivered at the same speed and rate as they would if you used any of the more expensive providers. This is why you should make First Choice your choice as your SMS provider